> ## Documentation Index > Fetch the complete documentation index at: https://frimty.com/docs/llms.txt > Use this file to discover all available pages before exploring further. # Triggers > Define which Shopify events to watch and where to send notifications ## Overview A trigger is a rule that watches for a specific Shopify event and sends a notification to a hub (Slack, Email, Telegram, or Discord) when that event occurs. Each trigger can be filtered with [conditions](/features/conditions) and scheduled for immediate or batched delivery. *** ## Trigger Types Alius supports 20 trigger types across six Shopify entities: ### Product | Trigger Type | Fires when… | | --------------- | ---------------------------------------- | | Product created | A new product is added to the store | | Product updated | Any field on an existing product changes | | Product deleted | A product is removed from the store | ### Order | Trigger Type | Fires when… | | --------------- | ---------------------------------- | | Order created | A new order is placed | | Order updated | An existing order's details change | | Order paid | An order's payment is confirmed | | Order fulfilled | An order is marked as fulfilled | ### Refund | Trigger Type | Fires when… | | -------------- | ------------------------------ | | Refund created | A refund is issued on an order | ### Customer | Trigger Type | Fires when… | | ---------------- | ------------------------------------------ | | Customer created | A new customer account is created | | Customer updated | A customer's profile or preferences change | | Customer deleted | A customer record is removed | ### Returns | Trigger Type | Fires when… | | ----------------- | -------------------------------------- | | Return requested | A customer submits a return request | | Return approved | A return request is approved | | Return declined | A return request is declined | | Return processing | A return is being processed | | Return closed | A return is closed | | Return cancelled | A return is cancelled | | Return reopened | A previously closed return is reopened | | Return updated | Any field on a return changes | ### Cart | Trigger Type | Fires when… | | -------------- | ----------------------------------------------- | | Cart abandoned | A checkout is abandoned (no purchase completed) | *** ## Trigger Fields Each trigger has the following configurable fields: | Field | Required | Description | | ----------------------- | -------- | --------------------------------------------------------------------------------------------------------------------------- | | **Title** | Yes | A descriptive name shown in the triggers list | | **Status** | Yes | Active (live) or Disabled (paused) | | **Type** | Yes | The Shopify event to watch (see trigger types above) | | **Notification Hub** | Yes | Where to send the notification: Slack, Email, Telegram, or Discord. Pro plan: select multiple hubs simultaneously | | **Channels/Recipients** | Yes | For Slack: one or more enabled channels. For Email: verified recipients. For Telegram or Discord: the connected destination | | **Schedule** | Yes | When to send: Instant, Hourly, Daily, Weekly, or Monthly. See [Schedule Types](/features/schedule-types) | | **Template** | No | A saved [template](/features/templates) to use. Defaults to the built-in format if not set | | **Conditions** | No | One or more field-level filters. See [Conditions](/features/conditions) | *** ## Trigger Status Each trigger has an **Active** / **Disabled** toggle: * **Active** — The trigger is live and will fire notifications when events occur. * **Disabled** — The trigger is paused. No notifications are sent, but configuration is preserved. Triggers can be enabled or disabled from the trigger form or from the triggers list. *** ## Creating a Trigger Creating a trigger is a two-step process: **Step 1 — Choose a template** Clicking **Create Trigger** opens the **template picker** page. You can either: * Select a **pre-built template** (see [Pre-built Templates](#pre-built-templates) below) to start with a pre-configured type and conditions. * Click **Blank Template** to start from scratch. **Step 2 — Fill in the form** 1. Fill in the **Title**. 2. The **Type** and **Conditions** are pre-filled if you chose a template — you can adjust them. 3. Select a **Notification Hub**. On the Free plan this is a single-select dropdown; on Pro it is a multi-select so you can send to several hubs at once. 4. Select the **Channels/Recipients** for each hub. 5. Select a **Schedule** (defaults to Instant; non-instant schedules require Pro). 6. Optionally select a saved **Template**. 7. Click **Create Trigger**. The trigger starts processing events immediately. *** ## Pre-built Templates The template picker offers nine ready-made configurations. Selecting one pre-fills the trigger type, category, conditions, and condition mode — all of which can be adjusted before saving. | Template | Type | Pre-set Condition | | -------------------- | ---------------- | -------------------- | | Low Stock | Product updated | Inventory total \< 5 | | Out of Stock | Product updated | Inventory total = 0 | | High-Value Order | Order created | Total price > \$500 | | Abandoned Checkout | Cart abandoned | — | | New Order | Order created | — | | Order Refund | Refund created | — | | Return from Customer | Return requested | — | | Return from Admin | Return approved | — | | New Customer | Customer created | — | Templates are client-side only — no extra data is stored for choosing a template. *** ## Multi-Hub Notifications (Pro) On the **Pro plan**, a single trigger can send to multiple hubs simultaneously — for example, Slack and Email and Discord all at once. * The hub selector on the trigger form changes to **multi-select checkboxes**. * Each selected hub uses its own channel/recipient configuration. * Each hub+recipient pair produces a separate entry in [Notification History](/features/notification-history). On the **Free plan**, only one hub can be selected per trigger. A banner in the form explains the restriction and links to the upgrade page. *** ## Editing and Deleting Triggers * Click any trigger row on the **Triggers** page to open the edit form. * Use the checkbox column to select multiple triggers and delete them in bulk. * A confirmation modal appears before deletion. *** ## Trigger Limits | Plan | Active Trigger Limit | | ---- | -------------------- | | Free | 3 | | Pro | 10 | | Max | Unlimited | Triggers are one of three automation types — Reports and Goals have their own separate limits. See [Reports](/features/reports), [Goals](/features/goals), and [Pricing](/guides/pricing). When the plan limit is reached: * The **Create Automation** button is disabled with a warning banner. * The banner includes an **Upgrade** button linking to Shopify's pricing page. * The server also enforces the limit — the form submission is rejected if the UI is bypassed.