> ## Documentation Index > Fetch the complete documentation index at: https://frimty.com/docs/llms.txt > Use this file to discover all available pages before exploring further. # Templates > Customize notification message content using Markdown and dynamic variables ## Overview Templates control the text content of notifications. If a trigger has no template assigned, Alius uses a built-in default format. Custom templates let you control exactly what appears in each notification using Markdown and `{{variable}}` placeholders. *** ## Template Types Each template is scoped to an entity type, which determines which variables are available: | Type | Available variables | | -------- | --------------------------------- | | Product | `product.*`, `product_previous.*` | | Order | `order.*` | | Customer | `customer.*` | | Returns | `returns.*` | | Cart | `cart.*` | *** ## Creating a Template 1. Go to **Templates** in the sidebar. 2. Click **Create Template**. 3. Fill in: * **Title** — Name for the template (e.g., "High-value order alert") * **Type** — Entity type (Product, Order, Customer, Returns, or Cart) * **Content** — The message body using Markdown and variables 4. Click **Save**. The template is then available in the trigger form's template picker. *** ## Markdown Syntax Templates support a limited Markdown subset: | Syntax | Output | | --------------- | --------------------------- | | `## Heading` | Bold heading / header block | | `**bold text**` | Bold text | | `[label](url)` | Clickable link | | `---` | Horizontal divider | | Plain text | Rendered as-is | Markdown is converted per hub at send time: * **Slack**: Headings → bold, links → `` format, `---` → divider block * **Email**: Full HTML rendering with inline CSS * **Telegram**: Headings → `*bold*`, links → Markdown v1 format, `---` → `──────────` *** ## Color Customization Templates have optional color settings that apply per hub: | Setting | Hub | Description | Default | | ------------------- | -------- | ----------------------------------------------- | --------- | | Email Header Color | Email | Background color of the email header bar | `#008060` | | Email Link Color | Email | Color of hyperlinks in the email body | `#008060` | | Telegram Background | Telegram | Background color accent in the Telegram message | `#008060` | Colors are entered as hex values (e.g., `#FF5733`). *** ## Template Priority When a notification is sent, Alius resolves the message content in this order: 1. **Linked Template** — If the trigger has a `templateId`, the saved template's content is used. 2. **Inline Message Template** — If the trigger has a custom message stored directly on the trigger record. 3. **Default Template + Conditions** — The built-in default for the entity type, automatically extended with any condition fields from the trigger. 4. **Built-in Formatter** — A fallback that generates a readable summary of what changed. ### Auto-Extension with Condition Fields When a trigger uses the default template and has conditions configured, the default template is automatically extended to include those condition fields. For example, if your trigger has a condition on `inventoryTotal`, the notification will include: ``` Total Inventory: {{product.inventoryTotal}} Previous Total Inventory: {{product_previous.inventoryTotal}} ``` *** ## Built-in Default Templates If no custom template is selected, Alius uses these defaults: **Product Updated:** ``` Product Updated: {{product.title}} Title: Previous: {{product_previous.title}} New: {{product.title}} View Product in Shopify: {{product.adminUrl}} ``` **Order Created:** ``` Order Created: {{order.name}} Customer: {{order.customerFirstName}} {{order.customerLastName}} Total: {{order.totalPrice}} {{order.currency}} View Order in Shopify: {{order.adminUrl}} ``` **Customer Updated:** ``` Customer Updated: {{customer.firstName}} {{customer.lastName}} Email: {{customer.email}} Tags: {{customer.tags}} View Customer in Shopify: {{customer.adminUrl}} ``` **Cart Abandoned:** ``` Cart Abandoned Customer: {{cart.firstName}} {{cart.lastName}} Email: {{cart.customerEmail}} Total: {{cart.totalPrice}} {{cart.currency}} Items: {{cart.lineItemCount}} Recovery URL: {{cart.recoveryUrl}} ``` *** ## Template Variables Reference Use `product_previous.*` variants for "previous" values in update notifications. | Variable | Description | | ----------------------------------- | --------------------------------------- | | `{{product.id}}` | Product ID | | `{{product.adminUrl}}` | Link to product in Shopify Admin | | `{{product.title}}` | Product title | | `{{product.status}}` | `active`, `draft`, or `archived` | | `{{product.productType}}` | Product type classification | | `{{product.vendor}}` | Vendor/manufacturer | | `{{product.tags}}` | Comma-separated tags | | `{{product.handle}}` | URL handle | | `{{product.description}}` | Product description (HTML) | | `{{product.publishedAt}}` | Publication date | | `{{product.publishedScope}}` | Publication scope | | `{{product.category}}` | Shopify product category | | `{{product.isGiftCard}}` | Whether it's a gift card | | `{{product.requiresSellingPlan}}` | Whether a selling plan is required | | `{{product.hasOnlyDefaultVariant}}` | Whether only one variant exists | | `{{product.outOfStockVariants}}` | Whether any variant is out of stock | | `{{product.collections}}` | Collections the product belongs to | | `{{product.price}}` | Product price | | `{{product.compareAtPrice}}` | Compare-at price | | `{{product.unitPrice}}` | Per-unit price | | `{{product.costPerItem}}` | Cost of goods per item | | `{{product.inventoryTotal}}` | Total inventory across all variants | | `{{product.requiresShipping}}` | Whether the product requires shipping | | `{{product.inventoryTracked}}` | Whether inventory tracking is enabled | | `{{product.taxable}}` | Whether tax is charged | | `{{product.seoTitle}}` | SEO meta title | | `{{product.seoDescription}}` | SEO meta description | | `{{product_previous.*}}` | All above fields for the previous state | | Variable | Description | | ------------------------------------ | --------------------------------- | | `{{order.id}}` | Order ID | | `{{order.adminUrl}}` | Link to order in Shopify Admin | | `{{order.name}}` | Order name (e.g., `#1001`) | | `{{order.orderNumber}}` | Order number | | `{{order.totalPrice}}` | Grand total | | `{{order.subtotalPrice}}` | Subtotal before tax/shipping | | `{{order.totalDiscounts}}` | Total discount applied | | `{{order.totalTax}}` | Total tax charged | | `{{order.totalLineItemsPrice}}` | Sum of all line item prices | | `{{order.totalOutstanding}}` | Amount remaining to be paid | | `{{order.totalWeight}}` | Combined item weight | | `{{order.currentTotalPrice}}` | Current total after edits | | `{{order.currentSubtotalPrice}}` | Current subtotal after edits | | `{{order.totalTipReceived}}` | Tip amount | | `{{order.currency}}` | Currency code | | `{{order.presentmentCurrency}}` | Display currency | | `{{order.financialStatus}}` | Financial status | | `{{order.fulfillmentStatus}}` | Fulfillment status | | `{{order.displayFinancialStatus}}` | Human-readable financial status | | `{{order.displayFulfillmentStatus}}` | Human-readable fulfillment status | | `{{order.cancelReason}}` | Cancellation reason | | `{{order.paymentGatewayNames}}` | Payment methods used | | `{{order.email}}` | Email on the order | | `{{order.phone}}` | Phone number on the order | | `{{order.customerId}}` | Associated customer ID | | `{{order.customerEmail}}` | Customer's email | | `{{order.customerFirstName}}` | Customer's first name | | `{{order.customerLastName}}` | Customer's last name | | `{{order.customerPhone}}` | Customer's phone | | `{{order.buyerAcceptsMarketing}}` | Marketing opt-in status | | `{{order.locale}}` | Customer locale | | `{{order.landingSite}}` | Landing page URL | | `{{order.sourceName}}` | Order source | | `{{order.tags}}` | Order tags | | `{{order.note}}` | Order notes | | `{{order.test}}` | Whether this is a test order | | `{{order.confirmed}}` | Whether the order is confirmed | | `{{order.edited}}` | Whether the order has been edited | | `{{order.taxExempt}}` | Whether the order is tax exempt | | `{{order.taxesIncluded}}` | Whether prices include tax | | `{{order.dutiesIncluded}}` | Whether duties are included | | `{{order.shippingName}}` | Name on shipping address | | `{{order.shippingAddress1}}` | Shipping street address | | `{{order.shippingCity}}` | Shipping city | | `{{order.shippingProvince}}` | Shipping province/state | | `{{order.shippingCountry}}` | Shipping country | | `{{order.shippingZip}}` | Shipping postal code | | `{{order.shippingPhone}}` | Shipping address phone | | `{{order.billingName}}` | Name on billing address | | `{{order.billingAddress1}}` | Billing street address | | `{{order.billingCity}}` | Billing city | | `{{order.billingProvince}}` | Billing province/state | | `{{order.billingCountry}}` | Billing country | | `{{order.billingZip}}` | Billing postal code | | `{{order.billingPhone}}` | Billing address phone | | Variable | Description | | -------------------------------------- | --------------------------------- | | `{{customer.id}}` | Customer ID | | `{{customer.adminUrl}}` | Link to customer in Shopify Admin | | `{{customer.email}}` | Email address | | `{{customer.firstName}}` | First name | | `{{customer.lastName}}` | Last name | | `{{customer.phone}}` | Phone number | | `{{customer.tags}}` | Tags | | `{{customer.locale}}` | Locale | | `{{customer.acceptsMarketing}}` | Marketing opt-in status | | `{{customer.amountSpent}}` | Lifetime amount spent | | `{{customer.numberOfOrders}}` | Lifetime number of orders | | `{{customer.productSubscriberStatus}}` | Subscription status | | `{{customer.taxExemptions}}` | Tax exemption info | | Variable | Description | | ------------------------------- | ------------------------------ | | `{{returns.status}}` | Current return status | | `{{returns.returnReason}}` | Reason provided for the return | | `{{returns.lineItemCount}}` | Number of items in the return | | `{{returns.totalRefundAmount}}` | Total refund value | | `{{returns.currency}}` | Currency code | | `{{returns.orderId}}` | ID of the associated order | | `{{returns.customerEmail}}` | Customer's email address | | Variable | Description | | ------------------------ | --------------------------------- | | `{{cart.id}}` | Checkout ID | | `{{cart.recoveryUrl}}` | URL to recover the abandoned cart | | `{{cart.customerEmail}}` | Customer's email address | | `{{cart.firstName}}` | Customer's first name | | `{{cart.lastName}}` | Customer's last name | | `{{cart.totalPrice}}` | Cart total value | | `{{cart.currency}}` | Currency code | | `{{cart.lineItemCount}}` | Number of items in the cart |